This policy and related procedure in accordance with the ESOS National Code relate to the managing and monitoring of Agents performance engaged by KCBT.
This policy/procedure applies to all student operations of the KCBT.
CEO and Director of Marketing are responsible for this procedure.
The procedure will ensure that all its Agents operate ethically, in the best interest of the college and in accordance with the requirements of the ESOS National Code. The procedure includes the following:
4.1 Selection of Agents
Whenever an agent approaches KCBT to provide recruitment services or the college expresses interest in an agent providing recruitment services; each agent will be asked to complete and sign an application form. This form will request information that includes, but is not limited to, the following
On receiving the application Director of Marketing will assess agents file and will verify all the details are correct. If all outcomes of the initial checks are favourable the Agent will be offered a contract.
4.2 Agents Contracts
All Agents engaged by Keystone College of Business and Technology to provide recruitment services will be asked to enter into a signed agreement (contract) with the college. This contract will specify the requirements and undertakings of both parties consistent with the requirements of the National Code and ESOS Act.
The contract will be signed by both parties and a copy maintained on the Agent’s file.
4.3 Communication with Agents
Ongoing and open communication with agents is regarded by Keystone College of Business and Technology as a critical part of the successful operation of the college.
The Director of Marketing is responsible for such communication and will take every opportunity both in Australia and overseas, to ensure that there is regular and ongoing communication with agents. The Director of Marketing will ensure that all communications with agents; email, telephone, in writing will be logged or otherwise maintained on the Agents file.
4.4 Performance review
Once each year at a time set to coincide with the end date for an Agents contract the Director of Marketing will assess agent performance. The assessment will be based on an analysis of the agent’s file and student survey results will include, but not be limited to;
On the basis, this assessment the CEO on the advice of the Director of Marketing will extend or terminate the agent’s contract with the college. As part of extending the contract, the Director of Marketing will ensure that all agent details held on.