ESOS Framework

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Australia welcomes international students

The Australian Government wants international students to have a rewarding, enjoyable and safe experience when they come to Australia to study. Australia’s education and training system offers high quality services and protection for international students to ensure they make the most of their time here.

Australia offers all levels of education to international students—from school (with some limitations depending on age and support from their family in Australia), through foundation and English language intensive courses, to vocational education and training (VET) and higher education.

The laws that protect international students form the Education Services for Overseas Students

(ESOS) framework. They include the Education Services for Overseas Students Act 2000 and the ESOS National Code.

The ESOS Act ensures that education providers are registered by the Australian Government. Under ESOS, education providers must meet certain obligations as part of their registration on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). They must act in accordance with principles designed to support the best possible services for our international students. As an international student on a student visa, you must study a course with an education provider that can be found on CRICOS at http://cricos.deewr.gov.au.

The ESOS framework also ensures that students have access to tuition assurance (which acts like consumer protection) and that they can get appropriate refunds.

As well as enhancing Australia’s quality education and training services, ESOS supports Australia’s migration laws as they relate to international students.

You can find out more about Australia’s education system by visiting the Study in Australia website at www.studyinaustralia.gov.au and Australian Education International’s website at https://aei.gov.au/Pages/default.aspx

The ESOS National Code is available at https://aei.gov.au/Regulatory-Information/Education-Services-for-Overseas-Students-ESOS-Legislative-Framework/National-Code/Pages/default.aspx.

What you need to know about being an international student in Australia

The ESOS standards cover a range of information you have a right to know about and the services that must be offered to you by Australian education providers.

These include:

  • orientation to help you understand the course and more about the place you are studying, as well as access to support services that can help you study and adjust to life in Australia.
  • The education provider’s contact officer or officers for overseas students.
  • what your provider’s requirements are for satisfactory attendance
  • what your provider’s requirements are for satisfactory progress in the courses you study and what support is available if you are not progressing well
  • if you can apply for course credit and the circumstances in which your enrolment can be deferred, suspended or cancelled
  • a complaints and appeals process.

Your responsibilities as an international student in Australia

As an international student on a student visa, you are responsible for:

  • complying with your student visa conditions
  • ensuring you have and continue to maintain your Overseas Student Health Cover (OSHC) for as long as you stay in Australia as a student
  • telling your provider if you change your address or other contact details
  • meeting the terms of the written agreement with your education provider
  • meeting the restriction on transfer between registered providers
  • maintaining satisfactory course progress
  • maintaining satisfactory attendance where applicable.Information about visa conditions for student visa holders is available on the Department of Immigration and Border Protection’s website at http://www.immi.gov.au/students/visa-conditions.htm.

    Requirements for younger students (under 18)

    If you are under 18 years of age, to ensure your safety you will only be granted a visa if there are adequate arrangements in place for your accommodation, support and general welfare for the length of your student visa or until you turn 18. This is a requirement of the Department of Immigration and Border Protection. Under Australia’s immigration laws, student visa applicants under the age of 18 must be able to demonstrate that they will be accompanied by a parent or a legal custodian or an eligible relative, or that their education provider approves of other arrangements made for the student’s accommodation, support and general welfare while he or she is in Australia on a student visa.

    Under the ESOS National Code, education providers must advise the Department of Immigration and Border Protection as soon as possible where a student under 18 years old changes their living arrangements or where the education provider no longer approves of the arrangements for the student’s accommodation, support and general welfare.

    If your living arrangements have been approved by your education provider, but you wish to change them, you should seek approval for any change from your provider beforehand. If the provider agrees to you changing your living arrangements, the provider must then inform the Department of Immigration and Border Protection of the change. If your provider has approved the change, the Department of Immigration and Border Protection will not take any action. However, if your provider does not approve the change or the arrangements, then you will be in breach of your student visa condition 8532 and your visa may be cancelled.

    More comprehensive information about specific visa requirements for students under 18 years of age is available on the Department of Immigration and Border Protection’s website at http://www.immi.gov.au/Visas/Pages/571.aspx (under eligibility).

    Using an education agent

    Under the ESOS Act all education providers must list their education agents on their website. All education providers must also have a written agreement with their agents, and they must ensure that the agents they use have a good knowledge of Australia’s international education system and that their agents behave honestly and with integrity.

    Education agents are not the same as migration agents. A migration agent is responsible for giving you information on visa and immigration matters. You can also visit the Department of Immigration and Border Protection’s website for more information at http://www.immi.gov.au/Study/Pages/Study.aspx.

    International students do not have to use an education agent. You can lodge an enrolment application directly with the Australian education provider of your choice. You should consider contacting your education provider directly to see if they can help you with putting in your student enrolment application.

    Finding the right education provider for you

    You can find out more about Australia’s education system through Austrade and their website at http://www.austrade.gov.au/Education/Services.

    CRICOS is a good place to start when you want to find out more about what courses and education providers are being offered in Australia. Visit the CRICOS website for more information at http://cricos.deewr.gov.au/.

    Written agreements or contracts between the student and provider

    When you have been accepted to enrol with an education provider, under the ESOS National Code your education provider must enter into a written agreement with you. The written agreement is like a contract, and you and the provider are required to do the things outlined in that agreement once you sign or indicate to the provider that you accept the agreement with them. You do not have to pay the provider or their agent any money or fees until you have signed the agreement.

    Under the ESOS Act and the National Code you have certain rights to information, even before you enrol with an education provider. You have the right to:

    • receive current and accurate information about the courses, entry requirements, all fees, modes of study and other information from your provider and your provider’s agent before you enrol
    • sign a written agreement with your provider before or at the time you pay fees, setting out the services they are providing, the fees you are required to pay and information about refunds of the money you paid for the course and the circumstances in which this would be appropriate. You should keep a copy of your written agreement
    • get the education you paid for. The ESOS framework includes tuition (consumer) protection that will allow you to receive a refund or to be placed in another course if your provider is unable to teach your course (that is, the provider defaults)
    • access complaints and appeals processes
    • request to transfer to another provider and have that request assessed.

    Transferring between education providers

    >Under the ESOS National Code, a student must meet certain conditions before they can enrol with another education provider if they are not happy with the course they are doing.

    The National Code says you must have a letter of release from your education provider before you can enrol with a new provider if you have NOT completed 6 months of your principal course (the main course of study you are undertaking). If you want to transfer before you have completed six months of your principal course, you need your provider’s permission.

    However, if you do wish to transfer, your education provider must assess or consider your request to transfer.

    All education providers must have documented procedures on their transfer policy. You should make sure you understand that policy, and what your written agreement says you must do, before you make the decision to enrol with an education provider.

    If you are thinking about changing your course, you need to ensure that you continue to meet the conditions of your student visa. Further information about changing courses or education providers is available on the Department of Immigration and Border Protection’s website at http://www.immi.gov.au/Study/Pages/changing-courses.aspx

    For more details about transferring and the requirements under the ESOS National Code, you can:

    Support for international students

    Under the ESOS National Code all education providers must offer their international students support to help them adjust to study and life in Australia, achieve their learning goals and achieve satisfactory progress in their learning. This support is available because we recognise that Australia is a new environment for students, as well as a different culture, with different laws and systems. Your education provider must ensure that advice is provided on:

      • support and welfare services available at their institution
      • legal services
      • emergency and health services
      • facilities and resources
      • complaints and appeals processes
      • any student visa condition that relates to the course you are studying.

    Tuition protection

    The ESOS framework includes elements of protection for students so that they can receive a refund if they do not complete a course. The Tuition Protection Service (TPS) helps international students whose education providers are unable to fully deliver their course of study. The TPS ensures that international students are able to either:

        • complete their studies in another course or with another education provider or
        • receive a refund of their unspent tuition fees (the amount that is equal to the amount of the course the student has NOT undertaken).
          More information on the Tuition Protection Service is available at https://tps.gov.au/Home/NotLoggedIn.

    Making complaints and getting help

    All education providers registered under CRICOS must have in place complaints and appeals processes to help students resolve their issues. These processes must be independent. They must also be easily and immediately available to students and be as inexpensive as possible. Making a complaint should not affect your enrolment.

    If you cannot resolve your complaint with a provider, and your provider is a private organisation, you can approach the Overseas Students Ombudsman. Visit the website of the Overseas Students Ombudsman for more information about what they do and how they help students at http://www.oso.gov.au/. If you are studying with a public provider you should contact your relevant state/territory or the Commonwealth ombudsman. You can find the contact details of all Australian ombudsmen’s offices at http://act.ombudsman.gov.au/link-related/state-and-territory-ombudsmen.php.

    More about Australia

    Australia offers a very modern, vibrant and multicultural lifestyle. It is a popular tourist destination for people from all over the world. You can learn more about Australia’s history and its indigenous heritage at http://www.australia.com/about/culture-history/history.aspx. More information about Australia is available at www.Australia.gov.au.